ProTek Watches are manufactured by Time Concepts, LLC

6140 W Corporal Lane Boise, Idaho 83704 USA


If you have any questions or problems with your ProTek product, please contact us at

If you need to send your watch in for analysis or service, please refer to ProTek’s Warranty & Service information below

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    ProTek timepieces come with a two (2) year limited warranty covering defects in materials and workmanship existing at the time of original purchase from an authorized ProTek dealer. The warranty does not cover normal wear and tear, batteries, crystal, strap, bracelet, loss, theft, misuse or abuse. If the ProTek model is discontinued and no longer manufactured, parts may no longer be available to repair your watch. If you are unsure, please contact Time Concepts:

    Under this warranty, if the watch proves to be defective, Time Concepts, LLC will (at their option) make any necessary repairs or replace the watch. Items not covered by the warranty will be the financial responsibility of the consumer. Proof of purchase and/or the original sales receipt is needed to validate the warranty (this warranty booklet is not proof of purchase).

    Do not attempt to repair the watch yourself. You will void the warranty if you open the caseback, push the buttons underwater or neglect to push in or screw down the crown (depending on type of crown) into its locked position before exposing the watch to moisture or submerging it in water. Repairs and battery replacement should be performed by a certified jeweler or watch technician. This will help prevent water leakage caused by improper sealing, which is not covered under the warranty. To ensure maintenance of original water resistance rating, your watch should be sent to a ProTek authorized service center where pressure testing is part of the service procedure. We always recommend sending any of our watches to our service center for all work since they have all parts and have pressure testing equipment.

    As a precaution against lost shipments, Time Concepts recommends that you insure your shipment and obtain tracking information & delivery confirmation. Time Concepts & Saltzman Watches will not be responsible for shipments lost or damaged in transit.

  • Limitation of Duration of Implied Warranties & Limitation of Remedies:

    The duration of any implied warranty on this watch, including but not limited to the implied warranties of merchantability and fitness for a particular purpose, is limited to the duration of the limited warranty stated herein. In no event will the manufacturer be liable for consequential or incidental damages. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to your purchase. This warranty gives you specific legal rights, and you may also have other legal rights which vary from state to state.


    Repair & Service

    To send your watch in for service or a warranty repair, please contact the authorized service center. The repair center will analyze the watch and determine if it is a repair under warranty.
Please include: Contact information (phone & email), return shipping information, proof of purchase (sales receipt) and a brief description of the problem.

    Saltzman’s Watches
    1024 Reservoir Ave, Cranston, RI 02910
    888-619-2824 • 401-946-0930

    Download PDF Repair Form