Frequently AskedQuestions

Please email Customer Service: timeconceptscs@gmail.com

We ship several times a week Monday - Thursday. Please allow 2 to 4 working days for your order to process and ship.

At checkout, you will choose the carrier and method of shipment (speed). Remember that it can take up to 4 working days for your order to process. We contract with UPS and USPS. Please be aware that the delivery estimates are only estimates and neither UPS nor USPS guarantee the delivery time. Once the order is handed over to the carrier, we no longer have the ability to change the shipment and we cannot get you more information than is provided when you check the tracking link.

Tracking information is emailed automatically when your order is processed.

We ship to most countries. You will need to proceed through the checkout process to confirm that we ship to your address.

If you have a discount code, it can be entered at checkout.

Only one code can be used per order.

Make sure your code is entered correctly and the discount appears BEFORE you finalize the order and pay!

If your discount code didn't work, likely it has expired.

Yes! Once the item(s) are in your cart, you will see a GovX button. Please press and continue the process to verify your service – then receive a 25% off discount.

Time Concepts has a 30-day return / exchange policy. To be eligible for a return or exchange, your item must be unused/unworn. Upon delivery, inspect the watch carefully. Do not remove or discard the protective coverings on the watch crystal or caseback. Do not discard any of the original watch packaging.

To complete your return, contact us at timeconceptscs@gmail.com for a return authorization number. Returns without an authorization number will be delayed. Please enclose a copy of the packing list that was received with your shipment. It is helpful if you email us the tracking number.

Once your return is received and thoroughly inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment. If we cannot accept your watch because of its condition or packaging condition, we will contact you to make arrangements to return the watch to you or negotiate a partial refund or merchandise credit (all at Time Concepts' discretion).

There are certain situations where no refund or only partial refunds are granted: Any item not in its original condition, is damaged or missing parts or packaging for reasons not due to our error, or any item that is returned more than 30 days after the date of purchase.

Worn watches cannot be returned. If you need a repair or feel the watch is defective, see the question below about Watch repairs.

You should consider using a shipping service that offers tracking, proof of delivery and consider purchasing shipping insurance. DO NOT return using Fed Ex. (UPS or USPS are recommended). Time Concepts does not guarantee that we will receive your return and will only provide a refund or exchange if your returned item is received.

To return your product, ship to the address below.

To send your watch in for service or a warranty repair, please contact the authorized service center. The repair center will analyze the watch and determine if the repair is under warranty. Please include: Contact information (phone & email), return shipping information, proof of purchase (sales receipt) and a brief description of the problem.

Your ProTek watch is covered under a 2-year manufacturer's limited warranty. The full warranty and instruction booklet can be found here: https://protekwatch.com/pages/warranty-repairs-policies

Sorry, we do not offer sizing.

We generally only sell the watch the way it is shown on the website. If you have a specific request, you can ask us at timeconceptscs@gmail.com

We cannot customize the Tritium Tube selection.

For a larger quantity of watches (100+), we do offer customization. Contact Barry at tc1bsc@gmail.com to inquire.